GT7 – How to Capture Logs?

If you're experiencing an issue with your GT7 device, capturing logs is a critical step to help our engineering team diagnose and resolve the problem. Please follow the instructions below to collect the necessary logs and send them to us for review.

Steps to Capture Logs:

1. Download the Log Capture APK
   First, download the log capture APK file to a TF card (we recommend formatting the TF card before use).
   ➤ Download the APK here

2. Insert the TF Card into the GT7
   Insert the TF card with the APK file into your GT7 device and install the APK.

3. Open the Logging App
   Launch the FibocomLogTool application on your device.

4. Start Log Capture
   Tap “Capture AP LOG” and “Capture MODEM LOG” to begin recording the logs.

5. Reproduce the Issue
   Use your device until the issue occurs again, so the logs capture the relevant data.

6. Wait for About 5 Minutes
   After reproducing the issue, allow the logging process to continue for around 5 minutes.

7. Stop Log Capture
   Return to the FibocomLogTool app and stop both AP LOG and MODEM LOG.

8. Remove the TF Card and Locate the Logs
   Remove the TF card from the device. Locate the log folder named “fiboLog” based on the file path shown in the app.

   Please send the fiboLog folder to us. If the file size is too large, you may upload it to a cloud storage service like Google Drive and share the download link with us.

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🎥 To make the process easier, we've also recorded a short demonstration video to help guide you through each step. Cleck Here to watch the video.

⚠️ Note:
Log analysis typically takes 1–5 business days. We’ll update you as soon as we receive feedback from our engineering team.

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Need Assistance?

If you have any questions or run into any issues during the process, feel free to contact us at support@linkifun.com. We’re always here to help!